5047A LA07, 5047A Introduction to Installing and Managing Microsoft Exchange Server 2007

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Lab Answer Key for Module 7:
Managing Message Transport
Table of Contents
Lab: Managing Message Transport and Handling
1
Exercise 1: Troubleshooting Local Message
Delivery
1
Exercise 2: Troubleshooting Remote Message
Delivery
3
6
Exercise 3: Troubleshooting Message Transport
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Version 1.0
Lab Answer Key for Module 7: Managing Message Transport
1
Lab: Managing Message Transport and Handling
Exercise 1: Troubleshooting Local Message Delivery
f
Task 1: Send a message from Gregory to Arlene
1.
On SYD-DC1, open the Exchange Management Shell and then run
E:\Labfiles\Mod7Ex1-SYDDC1.ps1
.
2.
Close the Exchange Management Shell.
3.
On SYD-CL1, click
Start
, and then click
E-mail
.
4.
Create a new e-mail message, and then send it to
Arlene
.
f
Task 2: On SYD-DC1, see if the message is in a queue
1.
On SYD-DC1, click
Start
, point to
All Programs
, point to
Microsoft Exchange
Server 2007
, and then click
Exchange Management Console
.
2.
In the console tree, click
Toolbox
, and then in the result pane, double-click
Queue
Viewer
. The Submission queue is the only queue visible, but there are no messages
in the queue.
f
Task 3: On SYD-EX2, see if the message is in a queue
1.
On SYD-EX2, click
Start
, point to
All Programs
, point to
Microsoft Exchange
Server 2007
, and then click
Exchange Management Console
.
2.
In the console tree, click
Toolbox
, and then in the result pane, double-click
Queue
Viewer
. The Submission queue is the only queue visible, but there are no messages
in the queue.
f
Task 4: Verify the message left the client computer
1.
On SYD-CL1, in the Outlook folder list, click
Outbox
. The message to Arlene is still
in the Outbox.
2.
Verify that Outlook is connected in the lower right corner of the window.
f
Task 5: Enable message notifications to the Hub Transport server
1.
On SYD-DC1, click
Start
, point to
Administrative Tools
, and then click
Services
.
2.
Scroll down, and then double-click the
Microsoft Exchange Mail Submission
Service
. Notice that the status of this service is stopped. This service runs on
Mailbox servers and is responsible for notifying Hub Transport servers to pick up
messages for delivery.
2 Lab Answer Key for Module 7: Managing Message Transport
3.
Click
Start
.
4.
After the service has started, click
OK
and then close the Services snap-in.
f
Task 6: Verify the message has left the client computer
•
On SYD-CL1, if necessary, refresh the contents of the Outbox. The message is no
longer in the Outbox and has been delivered to the server.
f
Task 7: Locate the message
1.
On SYD-EX2, refresh the view in the Queue Viewer. The message is not on SYD-
EX2.
2.
On SYD-DC1, refresh the view in the Queue Viewer. A new queue has been created
for syd-ex2.adatum.com. Notice that the Last Error column indicates that the
Mailbox server is offline.
3.
Click the
Messages
tab, and then verify that the message from Gregory to Arlene is
here based on the subject.
f
Task 8: Test connectivity to SYD-EX2
1.
On SYD-DC1, click
Start
, click
Run
, type
cmd
, and then click
OK
.
2.
Type
ping 10.10.0.12
and then press ENTER. All packets are returned, which
indicates network connectivity is functional.
3.
Close the Command Prompt window.
4.
On SYD-CL1, log off as
Gregory
.
5.
Log on as
Arlene
with a password of
Pa$$w0rd
.
6.
Click
Start
, and then click
E-mail
.
7.
Read the error message and then click
OK
.
f
Task 9: Repair mail delivery to SYD-EX2
1.
On SYD-EX2, click
Start
, point to
Administrative Tools
, and then click
Services
.
2.
Scroll down, and then double-click
Microsoft Exchange Information Store
. Notice
that the service is stopped.
3.
Click
Start
.
4.
After the service has started, click
OK
and then close the Services snap-in. Close all
open windows on SYD-EX2.
Lab Answer Key for Module 7: Managing Message Transport
3
f
Task 10: Verify message delivery
1.
On SYD-DC1, in the Queue Viewer on the
Queues
tab, right-click
syd-ex2.adatum.com
, and then click
Retry
. Close all open windows on SYD-DC1.
2.
On SYD-CL1, start Outlook and then verify that there is a new message in Arlene’s
Inbox.
3.
Log off of SYD-CL1.
Exercise 2: Troubleshooting Remote Message Delivery
f
Task 1: Send a message from Gregory to Arlene
1.
On SYD-EX2, open the Exchange Management Shell and then run
\\SYD-DC1\E$\Labfiles\Mod7Ex2-SYDEX2.ps1
.
2.
Close the Exchange Management Shell. You may want to wait a couple of minutes
for the changes to take effect.
3.
Log on to SYD-CL1 as
Gregory
with the password of
Pa$$w0rd
.
4.
On SYD-CL1, click
Start
, and then click
E-mail
.
5.
Create a new e-mail message, and then send it to Arlene.
6.
Verify that the message has left the Outbox.
7.
Close Outlook.
f
Task 2: Troubleshoot message delivery
1.
On SYD-DC1, in the Exchange Management Console, in the console tree, click
Toolbox
, and then in the result pane, double-click
Message Tracking
.
2.
Click
Do not check for updates on startup
, click
I don’t want to join the
programs at this time
and then click
Go to Welcome screen
.
3.
Select the
Sender
box, type
Gregory
, and then click
Resolve Sender
.
4.
Set the
Start time
to be yesterday, and then click
Next
.
5.
Select the most recent message and click
Next
. This obtains more information about
the message.
6.
On the Message Tracking Parameters screen click
Next
. This queries more message
tracking information about the message.
7.
Review the results in the
Message Tracking Results
window. If you review the
EventID column, you can see the first item is receiving the message, the second item
is submitting the message to the queue. There is no mention of this message being
transported off of SYD-DC1 to another server. Close the Troubleshooting Assistant.
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